Important information for Drivers
Tutorial For The Driver’s App – Signing Up and How To Use It
 
  • After your email address and mobile number have been verified, you’ll need to provide both your personal and vehicle documentation.
  • Add photos, documents or other files by hitting ‘EDIT’ in the top left corner of the app. After attaching all documentation, hit ‘SAVE’ to update your submission.
  • We recommend taking the highest quality photos of your vehicle as possible as these will be displayed to all our passengers using the Pincab App.
  • We require a minimum of (5) clearly visible photos of the vehicle. These must include at least 1 photo of the:
    • Front of the vehicle including the registration plate.
    • Rear of the vehicle including the registration plate.
    • Side of the vehicle, and
    • A photo of the rear seats.
  • In addition to these photo requirements, your profile photo must be a close-up photo of your face, (only visible to passengers once a booking has been confirmed).
  • We also require a photo of your valid Taxi Driver’s Accreditation Certificate (Paper DC), full Victorian Drivers licence and photographic identification issued by the Taxi Service Commission.
  • Once all of the documentation has been verified, you will be officially approved to begin taking fares as a new Pincab Driver!
Please Note: Executive drivers are also required to provide clear photos of their vehicle registration, commercial insurance certificate including their full name as a listed driver, and their Metropolitan Hire Car Licence issued by the TSC. If you plan to drive a vehicle owned by, and registered to a person other than yourself, those specific vehicle accreditation details must be registered prior to driving with Pincab.
How To Begin
  • Begin by signing in to the Pincab Driver App using your Email Address and password.
  • Make sure your driver status is set to ‘ONLINE’ in order to receive trips. Hit the green ‘GO ONLINE’ button to confirm you are online – now you’re ready to take your first fare!
  • We recommend keeping the Pincab Driver App open to avoid missing out on any trips.
  • We recommend keeping the Pincab Driver App open to avoid missing out on any trips.
  • All trip requests are sent to drivers as Notifications. These should appear on the HOME screen, however alternatively you can select the Notifications ‘tab’ to see all requests.
  • All trip requests are sent to drivers as Notifications. These should appear on the HOME screen, however alternatively you can select the Notifications ‘tab’ to see all requests.
  • These trip notifications will show you the pick-up address once received and you will have 30 seconds to accept the fare. If the ride is not accepted within 30 seconds, it will be made available to the next driver nearest the requested pick-up location.
  • After accepting the trip, you can see the passenger’s details including their name, rating, Pincab Points and contact details. Hitting the ‘MAP’ button in the top-left side of the screen will allow you to track your passenger’s location, showing the route to the pickup address.
  • Once you’ve reached the pick-up address, hit the ‘ARRIVED’ button. This notifies the passenger that you’ve arrived at their location. Only press the ‘ARRIVED’ button once you have reached the exact pick-up address.
  • Please be patient with all passengers and allow them adequate time to reach your vehicle. Give them a friendly greeting and make them feel welcome and comfortable before beginning the journey – Always help load any luggage they may have into your vehicle.
  • Make sure you have picked up the correct passenger by politely confirming their name, or asking them to show you their booking confirmation screen – your vehicle’s registration and personal details will be displayed on this screen.
  • Hit ‘START TRIP’ and ask your passenger where they would like to go. Drive your passenger safely to their destination, and upon arrival hit the ‘END TRIP’ button.
For Taxi+ drivers only: Ensure you start your taxi meter after the passenger has entered the vehicle. You may also add the $2.00 standard booking fee to the metered fare.

If after arriving at the pickup address and the passenger is not at the location, call them after a 5-minute waiting period to confirm the booking and let them know you have arrived. Only ever contact passengers if absolutely necessary. Generally give the passenger between 8-10 minutes to reach your vehicle before cancelling.

Reaching the Destination

If after arriving at the pickup address and the passenger is not at the location, call them after a 5-minute waiting period to confirm the booking and let them know you have arrived. Only ever contact passengers if absolutely necessary. Generally give the passenger between 8-10 minutes to reach your vehicle before cancelling.

For executive Drivers only:

Once you’ve ended a trip, fares are calculated based on the distance and time travelled. You will also have the option to add on any applicable toll charges or extras like airport fees at the end of the ride - these must be correctly calculated.

Once all applicable charges are entered, hit the ‘SEND INVOICE’ button. The total fare will be charged to the passenger’s nominated payment method and will be automatically sent to your account. Never ask a passenger for cash or any other method of payment. Payments will be received in the week subsequent to the date of the trip.

For Taxi+ drivers only: End your taxi meter after completion of the trip. Calculate the ride fare by adding the Meter Fare + any applicable tolls or extras. Enter this total amount into the Pincab App. The App Access Fee is automatically accounted for – there is no need to add the App Access Fee.

Double-check that the fare’s total is correct, then hit the ‘SEND INVOICE’ button. The total fare will be charged to the passenger’s nominated payment method and will be automatically sent to your account. Never ask a passenger for cash or any other method of payment. Payments will be received in the week subsequent to the date of the trip.

After the fare has been submitted, you have the option to rate, review or provide feedback regarding your experience with your passenger.

You will also receive a copy of the passenger’s Tax Invoice for the trip. This will show the specific trip details including the route taken, total distance, total trip time and the total amount charged.

 
Battery and in-car app usage:

The Pincab Driver’s App may significantly consume mobile phone battery life. Ensure you have a car charger connected to your mobile phone while running the app and accepting fares. Pincab does not supply drivers with mobile phone chargers.

Always abide by Victorian road rules and regulations in regards to mobile phone use and operating a motor vehicle.

 
Cancellation policy:

You may be eligible to receive a cancellation payment (i.e. the App Access Fee of the respective driver category) if the passenger cancels the request after five minutes from the time of booking. You may also be eligible for a cancellation payment in the event of a passenger ‘No Show’, if you have waited a considerable amount of time at the pickup location. You are required to wait for at least eight minutes before cancelling the trip to be eligible to receive a cancellation payment in the event of a passenger ‘No Show’. You may not be eligible for a cancellation payment if you have hit the ‘Arrived’ button before reaching the pickup location.